Accountability – Missed Session

Accountability

Is one of our core beliefs. You have a plethora of options for getting a workout. We appreciate you choosing us.

We love to see your smiling face every week!

In regards to group training, we had a very clean accountability prior to introducing memberships. If you missed one week, due to situations out of your control, we ask that you give us a minimum of 24 hours notice. You could then make up that class that week or in the following. Or if you knew you were out for a week, then you just didn’t pay for that week.

Then we had a crazy thing happen, clients wanted to join us two times a week or more. And when an uncontrolled situation arose, then makeup became challenging from a time available to a number of workouts in a week. Our initial solution was to simply offer a credit. However, accountability started to really slip.

We would like to take another look at accountability & class attendance-

24 Hour Heads Up

To put some teeth to this whole accountability,  we ask that you simply communicate with us.  A 24-hour notice is requested to reschedule with no charges applied. If it is a true emergency situation, then as soon as you are aware that you will be unable to attend your training, contacting us would be greatly appreciated.

One Class

If an out of control situation happens in your life, we expect you to make up that class within 10 days. It can be at any of the classes we offer, verify with us first.  If that is simply impossible to do, we will offer up to one class credit for the next session only.

Multiple Classes

If an out of control situation happens in your life, we expect you to make up both of those classes within the next two weeks (If you are twice a week, then have 3 classes the next two weeks). It can be at any of the classes we offer. Just verify with us first.  If that is simply impossible to do, we will offer up to two class credits for the next session only.

Personal Training

Unfortunately, we do not have the same flexibility with One-on-One training.  Under 24-hour cancellations incur the following charges: $10 for PT30 and $20 for PT60

Thank you!